Please contact us via firstname.lastname@example.org if you have any questions prior to purchase. Please also consult our size guide to ensure sizing satisfaction.
If you believe your purchased item is faulty, incorrect or missing an item, please contact us via email@example.com with photos of the fault and your order number. All claims need to be lodged within 14 days of receiving an item.
We accept returns for "change of mind" ,however , due to demand, we are unable to provide exchanges at this time, so please follow the sizing chart accordingly before finalising your purchase.
All returns need to be in original condition with original packaging and tags intact. We reserve the right to refuse a return if it does not meet our standards and cannot be proven faulty. Please exercise caution when trying on as returns of dirty or stained items will not be accepted. Buyer is responsible for all return shipping costs unless proven faulty.
Please email firstname.lastname@example.org with your order number to process a return.
Your privacy & security is respected at Entire Studios. Please be aware that we keep any personal details fully confidential and will not be shared with any third parties. Entire Studios will keep any personal details in a secure database and will only be used for Entire Studios related communications only.
No holds in cart or checkout, purchases are completed once paid for.
Taxes, Duties and Border Charges:
Entire Studios is not responsible for taxes, duties, border charges or duty reimbursement on any international orders. Please check your country's border charges before making a purchase.
If you have any questions regarding terms please do not hesitate to contact us before making your purchase email@example.com
Pre order terms:
On ordering 100% of the item and the full delivery cost is to be paid. Followed by an order confirmation.
As soon as stock arrives, we will post the item out to you and forward you any relevant tracking details.
Estimated Date of Arrival: Our suppliers are generally very good on their delivery estimates however on occasion deliveries can take longer than we expect. We try to keep you updated with any changes in the delivery estimate wherever possible.
Cancellation: Ordered items are considered sold and the "pre-order" cannot be cancelled. Please ensure when placing a pre-order that you are happy and able to complete the order when the item arrives in stock. Once you have paid for and received the item our normal return policy applies (14 days to inform us and a further 14 days for the item to arrive with us).
If for any reason the item you ordered does not arrive with us within a reasonable amount of time we will refund your deposit in full.
The item price is confirmed when you make the pre-order, no changes (up or down) in price will be made.
YOUR ORDER WILL BE DISPATCHED WITHIN 1-3 DAYS ONCE THE PAYMENT HAS BEEN RECEIVED. YOU WILL BE NOTIFIED WITH AN ORDER CONFIRMATION ONCE YOUR PURCHASE HAS BEEN MADE, FOLLOWED BY A TRACKING NUMBER ONCE YOUR ITEM HAS LEFT THE WAREHOUSE. IF YOU HAVE ANY QUESTIONS OR QUERIES REGARDING YOUR SHIPMENT, PLEASE EMAIL INFO@ENTIRESTUDIOS.COM
ALL ORDERS ARE SHIPPED VIA FEDEX INTERNATIONAL PRIORITY OR DHL EXPRESS WITH BELOW EXCEPTIONS.
RUSSIA - SHIPPED BY SF E-PARCEL
HONG KONG - SHIPPED BY DPEX
SAUDI ARABIA - SHIPPED BY DPEX
ORDERS SHIPPED BY FEDEX OR DHL HAVE AN ESTIMATED DELIVERY TIME OF 2-10 WORKING DAYS. ORDERS SHIPPED BY SF AND DPEX HAVE AN ESTIMATED DELIVERY TIME OF 7-15 WORKING DAYS.
DUTIES AND LOCAL BORDER TAXES ARE NOT CALCULATED AT CHECKOUT. ENTIRE STUDIOS IS NOT RESPONSIBLE FOR TAXES, DUTIES, BORDER CHARGES OR DUTY REIMBURSEMENT ON ANY INTERNATIONAL ORDERS. PLEASE CHECK YOUR COUNTRY'S BORDER CHARGES BEFORE MAKING A PURCHASE.