RETURNS & EXCHANGES POLICY:
Please contact us via email@example.com if you have any questions prior to purchase. We strongly advise consulting our size charts and hovering over the model for their size and height before making your order to ensure sizing satisfaction. Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website.
RETURNS & EXCHANGES:
We accept returns and exchanges for non-faulty items. Please contact firstname.lastname@example.org with your order number and details of the return/exchange. Size exchanges are subject to availability. Returns, refunds and exchanges will only be processed once the item is received back in our warehouse in original condition, with original packaging and tags.
If you have a change of mind in respect of a purchase, we will accept a return within 14 days of purchase and provide you with a credit note or refund.
We have the right to refuse any returned item that does not meet it’s original condition. Please note we do not allow exchanges or returns on discounted/ sale products.
RETURNS & EXCHANGES POSTAGE:
All shipping costs related to exchanges and returns due to “change of mind”, will be borne by the customer. Entire does not cover shipping costs for returns/ exchanges unless proven faulty. Shipping costs are not refundable for change of mind returns and exchanges and you are responsible for the costs of shipping the products back to us.
All returned orders will be issued with either a credit note or refund to the value of the item(s) returned, less any shipping costs. Please note, we are not responsible for lost, stolen or undelivered returned parcels.
If you believe your purchased item is faulty, incorrect or missing an item - please contact us via email@example.com with photos of the fault and your order number. All claims need to be lodged within 14 days of receiving an item. Refunds will only be processed if the item is proven faulty. We reserve the right to refuse a return if it does not meet our standards and is obvious of your own damage or neglect of the item.
For faulty items we will cover the postage costs for the return, however, you are liable for any delivery costs if we refuse the return if it does not meet our standards. Please exercise caution when trying on items as stained/ dirty items will not be accepted.
Your privacy & security is respected at Entire Studios. Please be aware that we keep any personal details fully confidential and will not be shared with any third parties. Entire Studios will keep any personal details in a secure database and will only be used for Entire Studios related communications only.
No holds in cart or checkout, purchases are completed once paid for.
Taxes, Duties and Border Charges:
Entire Studios is not responsible for taxes, duties, border charges or duty reimbursement on any international orders. Please check your country's border charges before making a purchase.
If you have any questions regarding terms please do not hesitate to contact us before making your purchase firstname.lastname@example.org
Pre order terms:
For select items on back order or re-order status; please note the estimated shipping window in the product description. This is highlighted for your convenience. These purchases are processed under the same terms as a pre-order.
On ordering 100% of the item and the full delivery cost is to be paid. Followed by an order confirmation.
As soon as stock arrives, we will post the item out to you and forward you any relevant tracking details.
Estimated Date of Arrival: Our suppliers are generally very good on their delivery estimates however on occasion deliveries can take longer than we expect. We try to keep you updated with any changes in the delivery estimate wherever possible.
Cancellation: Ordered items are considered sold and the "pre-order" cannot be cancelled. Please ensure when placing a pre-order that you are happy and able to complete the order when the item arrives in stock. Once you have paid for and received the item our normal return policy applies (14 days to inform us and a further 14 days for the item to arrive with us).
If for any reason the item you ordered does not arrive with us within a reasonable amount of time we will refund your deposit in full.
The item price is confirmed when you make the pre-order, no changes (up or down) in price will be made.
DURING NEW RANGE LAUNCHES PLEASE ALLOW 7 WORKING DAYS FOR ORDER FULFILLMENT NOTICE AND TRACKING INFORMATION
Upon placing your order, you will receive an order confirmation email. Once your order is packed you will receive a second email with tracking information. During times of high volume such as new drops, please allow 7 working days to receive your tracking information email.
All orders are shipped from our Hong Kong warehouse. We use a range of courier providers and aim to provide the fastest and most convenient shipping possible to each location. Our main carriers include FedEx, UPS, DHL and DPEX.